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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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John Holtkamp

April 28, 2025

5  out of  5
rating by John Holtkamp
"State Farm has been supportive and helpful throughout our time with them. Salayna in the Derek Hensley office is especially helpful!"
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John Holtkamp

April 28, 2025

5  out of  5
rating by John Holtkamp
"Very helpful, always there when you need them. Really came through after an accident and getting everything squared away. Thank You!"
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Baylee Nichols

April 8, 2025

5  out of  5
rating by Baylee Nichols
"Wouldn’t want to get our insurance through anywhere else. They’re always so helpful, polite and willing to help with anything. Absolutely love this office and everyone that works there."
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Marissa Stambaugh

April 7, 2025

5  out of  5
rating by Marissa Stambaugh
"Marty was so helpful with all my questions and made some great changes to my policy. Customer service at this agent location is fantastic and I would recommend them to anyone!"
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Gloria Newton Davlantis

March 31, 2025

5  out of  5
rating by Gloria Newton Davlantis
"Response time is great and the staff is very friendly and helpful."
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Jane Hatcher

March 28, 2025

5  out of  5
rating by Jane Hatcher
"Everyone there courteous and helpful . They go above and beyond, very pleased with their service. ."
We responded:
"Thank you!"
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Josh Wright

March 27, 2025

5  out of  5
rating by Josh Wright
"Gena made switching over very easy! We look forward to a many year relationship with their office."
We responded:
"Wow! Thank you for the fantastic review! We’re so glad that you had a positive experience with our team. Your satisfaction is our top priority, and it’s great to see our commitment recognized. If you ever have any questions or need assistance, we’re here for you!"
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Masey Means

March 27, 2025

5  out of  5
rating by Masey Means
"Gena was great! Extremely knowledgeable and knew exactly what I was needing when it came to my motorcycle insurance. Very personable and respectful. Would recommend my friends and family!"
We responded:
"Thank you for your wonderful review! We’re so happy to hear that you had a 5-star experience with our insurance services. Our team works hard to ensure our clients are well taken care of, and your feedback is a testament to our efforts. We look forward to serving you in the future!"
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Taylor Peak

March 27, 2025

5  out of  5
rating by Taylor Peak
"Amazing communication and great rates!"
We responded:
"Thank you for your glowing review! We’re thrilled to know that you had such a positive experience with us. Your satisfaction is our priority, and it’s rewarding to see our hard work reflected in your feedback. If there’s anything more we can do for you, just let us know!"
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Jeff Mansley

March 24, 2025

5  out of  5
rating by Jeff Mansley
"Their agents are super helpful and nice. The quotes were explained clearly, and they worked to ensure I got the best deal and all discounts possible! Been with them for over 4 years, and they've been nothing but helpful!"
We responded:
"Thank you so much for your glowing review! We’re thrilled to hear that you had such a great experience with our services. Your satisfaction is incredibly important to us, and it’s rewarding to know that our hard work is appreciated. If you ever have any questions or need further assistance, we’re always here to help!"
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Carter Steele

February 25, 2025

5  out of  5
rating by Carter Steele
"Derek Hensley’s office has been more than helpful! They always had the answers to my questions or knew where to find the answers. They are also very friendly and easy to work with! I would highly recommend their office to others!!"
We responded:
"Wow! Thank you for the wonderful feedback! We’re so happy to hear that you found our service to be exceptional. Our team strives to go above and beyond for our clients, and your review serves as a great motivation for us. Please reach out anytime you need assistance; we’re here for you!"
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Morgan Gleason

February 21, 2025

5  out of  5
rating by Morgan Gleason
"Excellent service team!"
We responded:
"Thank you for taking the time to share your experience! We’re thrilled that you had such a positive interaction with our team. Your feedback is invaluable to us and inspires us to keep delivering top-tier service. We appreciate your trust in us and look forward to assisting you again!"
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Brooke Hickey

January 29, 2025

5  out of  5
rating by Brooke Hickey
"Derek made switching companies easy and seamless, and for a much better deal than my husband and I were previously getting! Customer service at his office is impeccable as well!"
We responded:
"Thanks Brooke! We try to make it easy to switch to State Farm! We have the best customer service in town."
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MaKayla Richardson

January 29, 2025

5  out of  5
rating by MaKayla Richardson
"Great service team very helpful!"
We responded:
"Thank you for the review!"
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Marshall Real Estate

January 9, 2025

5  out of  5
rating by Marshall Real Estate
"I have worked with Derek’s office for a couple years now and they are great. Marty who works there is excellent at handling the coverage on my personal home and rental properties."
We responded:
"Thank you! We love helping with insurance for homes and rentals! We appreciate your business."
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Stacey Burke

January 9, 2025

5  out of  5
rating by Stacey Burke
"Salayna was very helpful when I called to make a change and pay over the phone!"
We responded:
"Thank you Stacey! You are kind and have been great to work with. "
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Jared Johnson

December 6, 2024

5  out of  5
rating by Jared Johnson
"Salayna was great to work with! I definitely recommend working with her and the Derek Hensley team!"
We responded:
"Thank you for the fantastic review! We are proud of our team, and will be sure to pass on your compliments to Salayna. Hope to see you again soon!"
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Kasey Rrim

November 26, 2024

5  out of  5
rating by Kasey Rrim
"I called to update my daughter’s car insurance as she bought a brand new vehicle. Derek’s staff took care of this while we were on the phone and our premium even dropped a bit! Very happy with her service and State Farm 😊"
We responded:
"Thank you Kasey! It’s our pleasure to help with your car insurance! We pride ourselves on our customer service!"
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Riley Anderson

November 11, 2024

5  out of  5
rating by Riley Anderson
"Derek and his crew are great, always professional and happy to help however they can."
We responded:
"Thank you so much for the kind words! We’re thrilled to hear you had a great experience with us. We look forward to seeing you again soon."
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Salayna Walker

October 14, 2024

5  out of  5
rating by Salayna Walker
"This is the best place I’ve ever worked thanks to Derek Hensley, my coworkers and customers."
We responded:
"Thank you for the fantastic review! It was a pleasure serving you and can’t wait to welcome you back for another great experience!"
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Joshua Sergent

October 7, 2024

1  out of  5
rating by Joshua Sergent
"We were dropped for having the audacity to use the insurance we'd paid for. One claim where I was hit by another driver, all totaling under $8k. So, basically, they put you in the position of not using the product they've sold you or being punished for doing so. Save yourself some headache and look elsewhere."
We responded:
"Joshua, I get your frustrated with your policy not being renewed. We never like that for our customers, and my office in particular had no say in the non-renewal of your policy. State Farm is dedicated to trying to keep rates low for our clients. Unfortunately the amount of claims filed in the two years you have been with our company is way out of line for a typical household. We wish you guys the best! "
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Amanda Thompson

October 7, 2024

5  out of  5
rating by Amanda Thompson
"Salayna was awesome. Very helpful and patient."
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Shaun Moats

July 16, 2024

1  out of  5
rating by Shaun Moats
"Absolutely Disappointed. I called for a quote. Agent Avery (Ā-ver-Ē) canceled my current coverage and set up insurance in my name for a vehicle at a dealership I was interested in but didn't purchase. Then, after many emails, texts, and calls, I find out I was driving without insurance for over a month. I received numerous bills for the car I didn't own and nothing about my current vehicle. I called and spoke to a lady who told me I wasn't covered, but when I brought up the fact I pay-in-full every 6 months and would be due a refund for a single month, her tune changed to, "oh but I see a note that says you're covered." They didn't hesitate to send out more texts "pay your bill ($799+) your coverage is going to expire." More calls "I just wanted to let you know you're past due on your payment..." and more mail. But NEVER anything for my Lincoln. No bills, no hurry up and buy before your coverage lapses, not calls or texts. But she found a note. If I had done what they did, I would be facing fraud charges that would probably be lowered to criminal negligence. (I'm just angry-talking) Either way. I've procured new insurance as soon as I had become aware that I wasn't covered. Hopefully, this sad farce of a business can learn to listen and be more attentive to their customers' needs in the future. Until then, your new name is State Fraud I've attached photos to show how ¹the new bill and ²I received a Courteous Remittance Slip but get this (just to emphasize their actual courtesy) If I had coverage, why would they wait for my coverage to expire to prepare this (prepared date shown on bottom) for me on April 30th (when I called them, coincidence?) Mr. Hensley, I included the policy number because I saw how you like to read and respond to reviews. Check all the notes she said that she allegedly discovered in the computer about my coverage. UPDATE: JULY 16, 2024 It's been several months since this incident took place, and after reaching out again in June, I have yet to receive a refund for the month I went uncovered, although paid for."
We responded:
"To whom it may concern, We sincerely apologize for the experience you've had with our services. Your feedback is incredibly valuable to us, and we take your concerns very seriously. We regret any inconvenience or frustration caused by the mishandling of your insurance needs. We are investigating the matter internally to understand what went wrong and to prevent such issues from occurring in the future. Rest assured, we are committed to providing attentive and reliable service to all our customers. If you have any further questions or would like to discuss your experience in more detail, please don't hesitate to contact us directly. We appreciate your patience and understanding as we work to address this matter promptly. *updated 7/22 - Shaun there will not be a refund as you were covered during the period you paid for. Feel free to come by the office or call to discuss! Unfortunately your story above is not completely accurate. Thank you!"
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Gina Siddens

June 24, 2024

5  out of  5
rating by Gina Siddens
"We always get such wonderful service when we call the office with questions and concerns. No matter who answers the phone, they always help us out with whatever we need. They make things so easy on us. Great group!!"
We responded:
"Thank you, Gina!! We love working with people like you. We will be here when you need us!"
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Christina Newton

June 7, 2024

5  out of  5
rating by Christina Newton
"Gena helped me with a few things and made the experience so great! She was very friendly and willing to help me. Will definitely keep using her for the future!"
We responded:
"Thank you Christina! Gena is the best at what she does!!"